Tejas Express: India’s First Privately Operated Train
The launch of the Tejas Express marked a historic moment in Indian Railways as it became India’s first privately operated train. Operated by the Indian Railway Catering and Tourism Corporation (IRCTC), Tejas Express introduced a fresh wave of modernization and customer-focused services in the Indian railway sector. With premium facilities and world-class services, this semi-high-speed train has revolutionized the way Indians perceive train travel.
The Beginning of a New Era
Tejas Express was introduced on October 4, 2019, on the Lucknow–New Delhi route, making it the first train in the country to be operated by a non-government entity. Soon after, a second Tejas Express was launched on the Ahmedabad–Mumbai route, expanding its reach and popularity. The goal was to offer airline-like services at affordable prices, and IRCTC delivered on that promise with flying colors.
A Premium Travel Experience
What sets Tejas Express apart is the attention to detail and the quality of services offered onboard. From state-of-the-art facilities to enhanced customer service, it is designed to provide passengers with a luxurious and comfortable journey.
Key features of Tejas Express include:
- Aircraft-style seating with push-back features and footrests
- LED TV screens with infotainment for each passenger
- Onboard catering with regional and continental meal options
- Bio-vacuum toilets that ensure hygiene and cleanliness
- CCTV surveillance and security personnel for passenger safety
- Free onboard Wi-Fi and mobile charging points
- Travel insurance of up to ₹25 lakhs for every passenger
- Punctuality compensation – passengers are compensated if the train is delayed beyond a certain limit
These features make Tejas Express a model of efficiency, cleanliness, and passenger convenience, rarely seen in traditional trains.
Privatization and a Shift in Indian Railways
Tejas Express is more than just a luxury train—it symbolizes the beginning of privatization in Indian Railways. Though the train runs on Indian Railways’ tracks, everything from onboard services, ticketing, catering, and cleaning is managed by IRCTC. This public-private partnership model is aimed at improving service standards, reducing delays, and encouraging competition for better passenger experiences.
The success of Tejas Express has inspired discussions around privatizing more train routes in India. It sets a strong example of how collaboration between the public and private sectors can bring about positive change in public transportation.
Impact on Indian Travelers
Since its launch, Tejas Express has received a positive response from passengers. Business travelers, tourists, and families alike prefer the train for its punctuality, quality service, and modern facilities. The train has significantly improved connectivity between major cities while offering a safer and more enjoyable journey.
Conclusion
Tejas Express is a landmark achievement in the evolution of Indian Railways. As the first privately operated train in India, it demonstrates the power of innovation and efficient management. With top-notch amenities, a focus on customer satisfaction, and a commitment to punctuality, Tejas Express is paving the way for a smarter, faster, and more comfortable railway future in India.
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